Field Operations Manager

Key responsibilities:

• Overseeing the overall functioning of the field operations in Kenya, developing and implementing operational plans, and ensuring their execution.
• Identifying the focus areas for the teams, providing guidance, and resolving any issues that arise.
• Organizing and optimizing operational processes to ensure the teams' efficient functioning, and delivering verifiable and sustainable results.
• Ensuring the quality and effective functioning of ecosystems in your operational area, and giving directions on setting up new ones.
• Managing and supporting partners in our ecosystems, ensuring that they value the benefits of working with our platform.
• Ensuring that changes and improvements on our tech platform are effectively rolled out and implemented in the field, and proactively providing feedback to the tech teams.
• Leading and developing the individuals in your team, mentoring them if necessary, and identifying and closing any skill gaps.
• Involving yourself and assisting colleagues with other projects as needed.

Requirements:

• A minimum of 5 years of experience in operational leadership within a global NGO.
• Experience working in the public health services sector is mandatory.
  
• Proven experience in organising multiple tasks/projects simultaneously and making data-driven decisions
• Demonstrated leadership abilities, with a proven track record of managing field operations teams to achieve KPIs.
• Technologically savvy, with proficiency in operating mobile applications and using technology to improve operational efficiency.
  
• Strong communication skills with the ability to effectively interface with donors, partners, and team members
  
• Willingness to travel as required for the role