Director of Rooms Division

Duties and Responsibilities

• Overseeing the day-to-day operations of House department, including housekeeping, and laundry.
• Managing a team of individuals, including supervisors and front-line staff, to ensure that the highest standards of cleanliness and guest satisfaction are met.
• Developing and implementing policies, procedures, and training programs to ensure that the guest rooms are consistently maintained to the highest standards.
• Coordinating with other departments, such as the front office, engineering, and food and beverage, to ensure that guest needs are met and that guest room issues are resolved promptly.
• Monitoring and analyzing guest room occupancy and revenue trends to optimize room pricing and inventory management.
• Developing and managing the department budget to ensure that financial goals are met.
• Ensuring compliance with all relevant health and safety regulations and standards.
• Staying up-to-date with industry trends and developments and incorporating them into the guest room operation.
• Participating in sales and marketing efforts to promote the hotel’s guest room offerings.
• Collaborating with other key stakeholders in the hotel, such as the Managing Director and other Heads of Department, to develop and implement strategies to improve guest satisfaction and drive revenue growth.
• Training, mentoring, and motivating the team to achieve performance goals and career development.
• Managing guest complaints and escalate it efficiently and effectively.
• Providing regular performance reports to the hotel management and Board of Directors.
• Review guest feedback with leadership team and ensures appropriate corrective action is taken.
• Liaise with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
• Develop and implement policies and procedures for the rooms division to maximize efficiency, guest satisfaction, and profitability.
• Set KPIs for the team in accordance with the hotel’s strategy.

Qualifications: 

• Education: Bachelor’s degree in Hospitality Management/MBA in Business Administration, Fluency in English; French, or additional international languages are a plus.
  
• Experience: Candidates should have a minimum of 10 years of experience in hotel management, with at least 7 years in a Director of Rooms role in an international Five Star Hotel.
  
• Training: Candidates should have extensive knowledge of hotel operations, revenue management, and guest services.
  
• Certification: Certification from a recognized industry association, such as the American Hotel and Lodging Association (AH&LA), is often preferred. Certification options include the Certified Hotel Administrator (CHA) and the Certified Rooms Division Executive (CRDE).

Expected skills to be successful in the role, including:

• Leadership and management: The ability to lead and manage a team and delegate responsibilities effectively.
• Communication and interpersonal skills: The ability to communicate effectively with guests, employees, and other stakeholders, as well as to build and maintain relationships.
• Analytical skills: The ability to analyze and interpret financial data, such as revenue and occupancy trends, to make informed decisions and optimize room pricing and inventory management.
• Organizational and planning skills: The ability to multitask and prioritize effectively to meet the demands of the guest room operation.
• Attention to detail: The ability to maintain high standards of cleanliness and guest satisfaction and to identify and resolve issues promptly.
• Budgeting and financial management: The ability to develop and manage a department budget to ensure that financial goals are met.
• Knowledge of health and safety regulations and standards: The ability to ensure compliance with all relevant regulations and standards.
• Knowledge of industry trends and developments: The ability to stay up-to-date with industry trends and developments and to incorporate them into the guest room operation.
• Technical skills: The ability to use relevant software and technologies used in the hospitality industry.
• Sales and marketing: The ability to participate in sales and marketing efforts to promote the hotel’s guest room offerings.
• Problem-solving and decision-making: The ability to identify and solve problems and make decisions that positively impact the guest experience and the hotel’s reputation.
• Time management: The ability to manage time effectively and meet deadlines.
• Team development: The ability to train, mentor, and motivate the team to achieve performance goals and career development.
• Guest service: The ability to provide excellent customer service, anticipate guest needs, and go above and beyond to make guest experience memorable.

NB: Interested applicant should kindly click on the link to apply