Digital Head of Payment Operations

Key responsibilities:

• Establish and build the Financial Operations team including setting up and documenting of financial controls across all products and building a FinOps team for scale.  
• Managing a team of revenue assurance specialists, with the aim of growing the team capabilities and headcount in line with the growth of the Ozow business; 
• Acting as a senior leader within the business providing knowledge and becoming the SME on payments and banking.  
• Overseeing and optimizing the reconciliation, settlements and reporting processes, ensuring accuracy and compliance. 
• Overseeing the resolution of queries around unsettled/voided/cancelled transactions and unidentified payments. 
• Overseeing all third party fund reconciliations.
• Maintaining relationships with our banking partners as well as internal communication with key stakeholders. 
• Working with the IT stakeholders on technology improvements and systems upgrades, as well as creating financial test cases to sign off systems in UAT prior to production deployment.  
• Working closely with the Chief Financial Officer and Head of Finance, to ensure efficient operations in relation to the full scope of payment processes. 
• Regular reporting of payment operational processes to Executives and Senior Management. 
• Improving payments systems and processes to make efficiency gains. 
• Being a supportive manager to the team, overseeing payment investigations and resolution to settlement queries. 
• Building and leading a high-performing team providing guidance, training, and mentorship to ensure operational excellence.

Requirements:

• 5+ years proven experience of leading and managing a payments operations team including at least 3-5 years in a medium or large organization
• You should have a detailed knowledge of South African clearing system and its operation processes and have experience of banking relationships
• Experience with rolling out new products, improving processes and managing projects is also essential
• A good knowledge of technical systems and back-end processing is required
• Advanced excel skills is a requirement
• Basic knowledge of SQL is advantageous
• Business process/business analyst background will also be an advantage