Customer Support

An ideal candidate for this role:

• shows an empathetic mindset regarding the goals of others, especially those of customers
• loves to help others reach their full potential
• demonstrates outstanding written communication skills
• knows how to communicate the value of a product in direct customer interactions
• desires to continually improve and grow both inside their current role and grow beyond it
• is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading knowledge about them
• Has a basic level of experience with HTML, CSS, and other programming languages (taken an online/in person course or past work experience)
• Loves automating tasks with Zapier or writing browser scripts in JavaScript.
• Has experience with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems
• Demonstrates an ability to determine solutions to complex problems

Requirements:

• 2+ years experience in customer-facing roles (SaaS Support experience preferred)
• Experience troubleshooting common user computer issues.
• Stable internet connection with speeds high enough for videoconferencing and screen sharing. Having a backup (e.g., high-speed cellular internet) is a plus.
• You have an organized workplace with a modern enough computer, webcam, preferably a good microphone/headset, and an environment that allows you to conduct professional presentations with minimal interruption.