Customer Support Specialist (German-speaking)
Bridgestone Mobility Solutions
Customer Service & Support
IT & Telecoms
₵
Confidential
2 months ago
Job Summary
At Bridgestone Mobility Solutions, we are looking for a full time Customer Support Specialist dedicated to our line of business Webfleet with passion for technology. With this position you will join a team of 7 colleagues, based in Amsterdam and you will report to the Regional Team Leader. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer Support Specialist at Bridgestone Mobility Solutions means you are technically minded, a problem solver and keeping the customer at heart of everything you do.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:3 years
Job Description/Requirements
Responsibilities:
- Provide product information and effective technical and administration support through multiple channels (phone and email);
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior;
- Proactively manage customer expectations;
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.
Requirements:
- You already have successful experience in a similar role;
- You have impeccable written and verbal communication skills in German and English (internal business language). Any additional language skills you have, will always catch our attention even more;
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies and utilize your knowledge in a practical way;
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
- Ability to follow standard processes and practices within set service levels;
- You are a team player;
- Previous experience with CRM systems (such as SalesForce) is an advantage.
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