Customer Support Specialist
Bridgestone Mobility Solutions
Customer Service & Support
With this position you will join a team of 7 colleagues dedicated to Benelux region, based in Amsterdam and you will report to the Regional Team Leader. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer/Technical Support Specialist at Bridgestone Mobility Solutions means you are technically minded, a problem solver and keeping the customer at heart of everything you do.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:2 years
- Provide product information and effective technical and administration support through multiple channels (phone and email).
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior.
- Pro-actively manage customer expectations.
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.
- You already have successful experience in a similar role.
- You are fluent in Dutch and have impeccable written and verbal communication skills in English (internal business language). French language skills will always catch our attention even more.
- Good interpersonal and customer service skills.
- Eager to learn new products and technologies and utilize your knowledge in a practical way.
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure.
- Ability to follow standard processes and practices within set service levels.
- You are a team player.
- Previous experience with CRM systems (such as SalesForce) is an advantage.
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.