In this role, you will be responsible for delivering exceptional customer service at every interaction with our Ozow customers and merchants. In this role you will be the first point of contact in dealing with customers queries, questions and concerns and leaving them with a positive overall experience.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 2 years
- Relevant degree
- Available to work 24/7 Shifts
- 2+ Years customer experience within an international support centre
- 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
- Intermediate computer Literacy
- Excellent written and verbal communication skills
- Previous experience working on Zendesk / Salesforce (Advantageous)
- Previous experience working in a FinTech (Advantageous)
- Knowledge of the Payments Landscape in South Africa ((Advantageous)
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