Customer Support Associate - Billing & Accounts

As a Customer Support Associate, you’ll … 

• Provide consistently high-quality customer experiences for all Webflow customers 
• Help customers in support queues using applications including but not limited to Zendesk and Jira 
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

ABOUT YOU

You’ll thrive as a Customer Support Associate if you:

• Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or account/billing customer service 
• Have experience with Stripe and/or similar payment/billing platforms
• Are familiar with Webflow's product and capabilities, or have experience with HTML, CSS, and DNS
• Exhibit analytical reasoning and critical thinking skills for account/billing
• Ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!
• Have demonstrated written and verbal communication skills in the English language