We are looking for a Japanese speaking Customer Support Agent.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Are you the perfect candidate?
- You are fluent in English and Japanese
- You have experience working with international customers
- You have fast typing skills in English/Japanese
- You are a quick learner and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic and never hesitant to show initiative
- You have a ‘can-do’ attitude and you believe that ‘everything is possible’
- You can provide an outstanding quality service
So what is this role all about?
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality
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