Customer Success Representative
Bridgestone Mobility Solutions
Customer Service & Support
IT & Telecoms
₵
Confidential
2 months ago
Job Summary
At Bridgestone Mobility Solutions we are looking for a Customer Success Representative dedicated to our line of business Webfleet. Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:3 years
Job Description/Requirements
Responsibilities:
- Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth;
- Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers' contracts;
- Inspire customer engagement and track long term business goals;
- Work closely with Sales partner, Sales Support, Customer Support, Marketing and Sales to raise customer loyalty, identify upsell opportunities and ensure a great customer experience;
- Actively contribute to the improvement of internal processes and procedures;
- Be the "voice of the customer" to the rest of the organization
Requirements:
- You are fluent in Polish and English;
- Excellent communication, presentation, problem solving and conflict resolution skills with a focus on translating business requirements into technological solutions;
- Business acumen / commercial understanding;
- Experience from a similar Customer Success or Account Management role and experience in sales;
- You have an analytical way of thinking and organizational talent;
- You are an emphatic listener and understand the wishes of our customers;
- Experience with SalesForce is an advantage.
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