Customer Success Representative

You’ll spend time on the following:

• Answering written support inquiries, through email and chat in a manner geared toward creating truly successful candidates by helping to:
• Ensure they are able to successfully complete their assessments
• Troubleshoot issues when they occur and liaise with customers to ensure resolution
• Help candidates navigate the assessment flow
• Assisting as needed with things like documentation, research, and other side projects
• Providing customer-focused feedback to other teams, inspiring a success mindset throughout the organization

Here’s what we’re looking for:

• You are inspired by our mission to put 1 billion people in dream jobs
• You are fully aligned with our values
• You are motivated by doing right by our customers and candidates. You believe in the value of quality customer communication.
• You have experience working in Customer Support or Success for a SaaS product.
• You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department.
• You are proficient in verbal and written English.
• You are very comfortable working remotely.
• You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
• You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge.
• You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
• You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
• You’re a resourceful problem solver with a strong desire to learn.
• You are receptive to feedback, embracing the opportunity to grow and improve.
• You are comfortable giving feedback to help others improve.
• You can handle difficult customers with ease and professionalism.
• You are comfortable advocating for the customer to help improve the product.
• You are comfortable setting expectations about what can and will be done and when.
• You’re extremely attentive to detail.
• You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.