Customer Success Manager

Anonymous Employer

Customer Service & Support

IT & Telecoms Confidential
New
1 week ago

Job Summary

The Customer Success team at Argyle combines product and industry knowledge with relationship building skills to help our customers achieve the most from the Argyle product. We believe there is incredible value in harnessing payroll information, and we help implement and support solutions for our clients to leverage that data.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:

  • Own the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sells
  • Manage and nurture multiple customer relationships, including proactively and confidently engaging with key contacts to convey the value of our product
  • Monitor KPIs and customer health to reduce churn risk, promote retention, and improve the overall customer experience
  • Troubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues
  • Build the systems and processes necessary to create a scalable customer success department


Requirements:

  • 3+ years of experience in a customer-facing, solution-oriented role
  • Ability to develop strong, loyal, and long-lasting client relationships
  • Strong technical acumen coupled with the desire to learn the ins and outs of Argyle's API
  • Exceptional ability to prioritize tasks and work independently
  • Excitement to perform and deliver in a high-growth environment, and strive for continuous improvement

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