1 month ago

Job Summary

At Overstory, the Customer Success Manager is responsible for building relationships with our existing customers from onboarding & implementation through to managing the entire customer journey and expanding and renewing contracts. With your deep understanding of the customer needs and the Overstory product, it is your goal to make our customers successful.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:5 years

Job Description/Requirements

What you will do

  • Manage 5-8 accounts primarily based in the US. 
  • New customer onboarding, including organizing and leading the customer kick-off, discovery calls and coordinating external and internal progress calls to managing expectations and preparing customer deliveries. 
  • Build and maintain the relationship with existing customers, understanding their evolving needs and what drives success for them.
  • Coordinate with the technical delivery lead to ensure feasible planning and execution.
  • Work closely with the product team to inform the product roadmap. Because you have a close understanding of the customer needs, you will have the opportunity to influence the roadmap.
  • Renew contracts and grow the customer accounts.

Traits we value

  • Empathy: You are empathetic and build strong relationships. You can easily step into the shoes of customers to understand their perspective, challenges and needs. You want to make our customers successful.
  • Communication: You are an excellent communicator with non-technical and technical stakeholders from the customer and the Overstory team.
  • Project management: Strong project management skills, including the ability to plan and coordinate multiple projects at the same time. With your organization skills and ability to set people in motion you bring projects to a successful conclusion.
  • Commercial thinker: You are commercially savvy and have the ability to drive customer conversion, retention and growth.
  • Collaborative spirit: team above ego.
  • Mission-driven: cares deeply about building great products that help tackle our climate crisis.

Experience we value

  • You have been in startup environments, preferably working on complex enterprise solutions
  • You have 5+ years of experience in a customer facing role. In this role you have successfully managed projects from start to finish.
  • Commercial experience that has led to business growth. This was in either customer success, consulting, project management or equivalent roles.
  • Experience working with technical and non-technical stakeholders.
  • You have exceptional presentation skills and as comfortable meeting with senior stakeholders (VPs and CEOs) as industry experts and product end users (utility forresters) 
  • Knowledge of the utility / energy sector or forestry is a plus but not required.

Nice to have

  • You have experience working with electric utilities.

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

6 months ago

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

6 months ago

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

6 months ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2023 Jobberman