Customer Success Manager

Responsibilities:

• Develop high-level knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews
• Educates decision makers of assigned accounts on G-P’s value proposition aligned to customer's business objectives and articulates how G-P solutions can help them achieve their business outcomes
• Proactively seek out and be fully accountable for revenue growth of your Customers through expansion, cross-sell, and up-sell opportunities through both inbound and outbound approaches; seek opportunities to expand key customer contact network to unlock potential of how G-P’s products can support across the customers’ business.
• Establishes the competitive advantage by developing value-proposition presentations and specialized business plans for customers that drive business outcomes align the right solution for customer needs to generate expansion
• Proactively builds and maintains a strong knowledge of G-P’s product landscape, solutions, and business priorities
• Strong GPP knowledge, and can share best practices and train customers to drive product adoption.
• Gain understanding of competitive landscape to demonstrate differentiation to customers
• Support customers in projects to enable a seamless implementation of G-P’s products, onboardings and offboardings
• Participate in cross-functional projects that impact the evolution of our customer experience, leveraging your experience and best practices to drive projects to completion.

Requirements:

• 2+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
• Experience of developing strong relationships with a high volume of customers
• Exceptional prioritization skills when managing multiple accounts
• Comfortable with technology
• Influencing skills
• Self-motivated with the ability to own and drive initiatives to completion; able to take a strong degree of ownership over their work
• Assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible; ability to think strategically and execute tactically
• Interpersonal skills, with the ability to quickly build rapport and establish trust and understanding of customers, professionals, global partners, and cross-functional teams at G-P; ability to leverage relationships to drive growth
• Outstanding communication and presentation skills; able to influence and effectively communicate with all levels; good listener and empathetic
• Adopts a business perspective when assessing situations and making decisions, with the ability to understand how those decisions will impact the business internally and the customer objectives
• Driven by passion for customers, be it making them successful in all dealings with G-P or retaining their business if at all possible