As a Customer Success Agent on our team, you will interact with potential and existing customers via email and live chat to provide personalized responses to customer requests. You will also process received payments, set up projects for implementation, and handle high-priority client write-ines such as refund requests, disputes etc. Your job is to understand our customers’ needs, create an emotional bond between our Company and the customers, and make the customer experience with the Company’s products and services as smooth and positive as possible.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
- Perfect command of written English
- Great communication skills
- Analytical mindset
- Negotiating skills, ability to effectively work with unhappy customers
- Solid understanding of customer service principles and practices
- Solid knowledge of eCommerce functionality
- Familiarity with how HTML/CSS works
- Team player
- Empathetic and an active listener
- Resourceful and creative
- Highly organized and attentive
- Committed and professional when managing clients
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