Customer Solutions Specialist

Responsibilities:

• Responsible for research, resolution and responding to questions and problems via email, and  callbacks in accordance with service level requirements, while providing an excellent customer  experience.
• Adherence to corporate policy regarding authentication, data security and record retention 
• Navigate multiple systems and internal tools for research and documentation
• Research any client issues and escalate to Supervisor if a larger issue is identified
• Instill confidence in customers through problem solving skills and strong customer service  delivery
• Keep records of customer interactions and transactions, recording details or inquiries,  complaints, and comments, as well as actions taken for reporting purposes

Qualifications:

• Proficient computer skills with multi-tasking very important; specifically research and document  customer inquiries
• Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat
• Excellent English written and verbal communication skills
• Attention to detail is a must; ability to perform repetitive actions daily without affecting  attention to detail, ability to make judgment calls based on pre-set criteria and experience
• Work environment is such that deadlines may fluctuate in accordance with task urgency or  constraints
• Must be extremely adaptable and be able to stay focused
• Must be able to adapt to intense workloads, schedules and rapidly changing situations with a  sense of urgency.