1 month ago

Job Summary

We are hiring a customer service/telephone handler representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

  • Minimum Qualification:High School (S.S.C.E)
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements


  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


  • Proven experience in marketing and business development, with a strong track record ofsuccess.
  • Should have a Computer and stable internet connectivity.
  • Excellent Microsoft Skills(Word, Excel, PowerPoint)
  • Excellent written and verbal communication skills.
  • Strong project management and organizational skills.
  • Ability to work independently and as part of a remote team.
  • Strong analytical and problem-solving skills.
  • Familiarity with digital marketing tools and technologies.
  • Willingness to learn and continuously improve.

Pay: 1500 GHS per month for a 6-month probationary period.

2500 GHS per month for the first year.

3500 GHS per month for the second year as a loyalty bonus.

Application Process: To apply for this position, please submit the following:

  • A detailed CV highlighting your relevant experience and qualifications.
  • A written letter explaining why you want this position and how you can contribute to the success of our company.

We are an equal opportunity employer and welcome applications from all qualified individuals.

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