Customer Service/Operator

Key Responsibilities:

• Supervise the offloading of cargo and ensure proper handling.
• Assist customers during cargo pick-up processes.
• Use ERP software for cargo tracking and confirmation.
• Prepare detailed offloading reports for internal records.
• Confirm container arrivals within the system and provide timely updates.
• Oversee the delivery process from warehouse to destination.
• Provide customer feedback and updates on container arrivals.
• Confirm and input payments received upon cargo pick-up.
• Issue waybills and track dispatch documentation.
• Support the warehouse supervisor with daily logistics and administrative tasks

Qualifications & Requirements:

• Minimum Education: Bachelor's Degree.
• Experience: At least 1 year of experience in the logistics or freight forwarding industry.
• Communication: Must be fluent in English.
• Technical Skills: Strong computing skills and familiarity with ERP systems.
• Age Limit: Not above 35 years

Key Competencies:

• Excellent interpersonal and customer service skills.
• Strong organizational and time management abilities.
• Effective negotiation and conflict resolution skills.
• Ability to work independently and as part of a team.
• High attention to detail and accuracy in record-keeping.

Location: North Industrial Area, Accra
Salary Range: GHS 1,800
Employment Type: Full-Time