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Customer Service Representative

Transmed

1 week ago
Popular
Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ghana

Job descriptions & requirements


Job Purpose:


To efficiently process and follow up on customer orders, ensuring accurate, timely, and complete deliveries while minimizing customer complaints, delivery issues, and returns.


Key Responsibilities:

  • Process and accurately enter customer sales orders, verifying prices and purchase orders.
  • Follow up with Logistics, IT, F&A, Sales, and Market Planning to resolve issues affecting order processing and delivery.
  • Process CNs, DNs, GRVs, and other customer-related transactions accurately and on time.
  • Monitor customer returns and delivery issues, identify root causes, and implement corrective actions.
  • Prepare monthly reports on discontinued items, pricing, barcodes, complaints, and delivery issues.
  • Monitor and update customer service KPIs and take corrective actions to achieve targets.

Key KPIs:

  • Order processing turnaround time.
  • On-time and complete delivery performance.
  • Customer complaint resolution rate.
  • Delivery issue resolution rate.
  • Accuracy and completeness of customer records.
  • Reduction in order-related customer returns.


Qualifications & Experience:

  • Bachelor's degree or HND in Business Administration, Marketing, Supply Chain, Management, or a related field.
  • 2–4 years' relevant experience, preferably in FMCG, retail, distribution, or a similar environment.
  • Good knowledge of customer service and order-to-delivery processes.
  • Experience with distributors, retailers, wholesalers, or Key Accounts is an advantage.
  • Strong communication, organization, follow-up, analytical, and problem-solving skills.



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