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3 weeks ago

Job Summary

The Customer Service Representative (CSR) is responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Key Responsibilities:

Customer Interaction:

  • Respond to customer inquiries, concerns, and requests through various channels such as phone, email, and chat.
  • Provide accurate and timely information to customers, demonstrating empathy and professionalism.

Issue Resolution:

  • Investigate and resolve customer problems or complaints promptly and efficiently.
  • Collaborate with other departments to find solutions and ensure customer issues are resolved to their satisfaction.

Order Processing:

  • Assist customers with order placement, tracking, and modifications.
  • Ensure accuracy in processing orders and address any discrepancies.

Customer Education:

  • Educate customers on product usage, features, and troubleshooting procedures.
  • Provide guidance on maximizing the value of products or services.


  • Maintain accurate and detailed records of customer interactions and transactions.
  • Document customer feedback, recurring issues, and suggestions for continuous improvement.

Up-selling and Cross-selling:

  • Identify opportunities to up-sell or cross-sell additional products or services based on customer needs.
  • Meet or exceed sales and service targets as applicable.

Qualifications and Skills:

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience in customer service or a related field.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle stressful situations with composure and professionalism.
  • Proficiency in using customer service software and systems.

NB: All qualified candidates should send their CVs to; abigailo@shelure.com

Location: Kumasi

Employment Type Full Time.

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