The Customer Service Representative (CSR) is responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience.
- Minimum Qualification: High School (S.S.C.E)
- Experience Level: Entry level
- Experience Length: 1 year
- Respond to customer inquiries, concerns, and requests through various channels such as phone, email, and chat.
- Provide accurate and timely information to customers, demonstrating empathy and professionalism.
- Investigate and resolve customer problems or complaints promptly and efficiently.
- Collaborate with other departments to find solutions and ensure customer issues are resolved to their satisfaction.
- Assist customers with order placement, tracking, and modifications.
- Ensure accuracy in processing orders and address any discrepancies.
- Educate customers on product usage, features, and troubleshooting procedures.
- Provide guidance on maximizing the value of products or services.
- Maintain accurate and detailed records of customer interactions and transactions.
- Document customer feedback, recurring issues, and suggestions for continuous improvement.
Up-selling and Cross-selling:
- Identify opportunities to up-sell or cross-sell additional products or services based on customer needs.
- Meet or exceed sales and service targets as applicable.
Qualifications and Skills:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to handle stressful situations with composure and professionalism.
- Proficiency in using customer service software and systems.
NB: All qualified candidates should send their CVs to; email@example.com
Employment Type Full Time.
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