Customer Service Representative

Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries, concerns, and requests through various channels such as phone, email, and chat.
• Provide accurate and timely information to customers, demonstrating empathy and professionalism.

Issue Resolution:

• Investigate and resolve customer problems or complaints promptly and efficiently.
• Collaborate with other departments to find solutions and ensure customer issues are resolved to their satisfaction.

Order Processing:

• Assist customers with order placement, tracking, and modifications.
• Ensure accuracy in processing orders and address any discrepancies.

Customer Education:

• Educate customers on product usage, features, and troubleshooting procedures.
• Provide guidance on maximizing the value of products or services.

Documentation:

• Maintain accurate and detailed records of customer interactions and transactions.
• Document customer feedback, recurring issues, and suggestions for continuous improvement.

Up-selling and Cross-selling:

• Identify opportunities to up-sell or cross-sell additional products or services based on customer needs.
• Meet or exceed sales and service targets as applicable.

Qualifications and Skills:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to handle stressful situations with composure and professionalism.
• Proficiency in using customer service software and systems.

NB: All qualified candidates should send their CVs to; abigailo@shelure.com

Location: Kumasi

Employment Type Full Time.