Customer Service Officer

Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or in person.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and find effective solutions to resolve issues.
• Process orders, applications, and service requests efficiently.
• Maintain customer records and update databases with relevant information.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Collaborate with internal teams (sales, technical support, etc.) to address customer needs.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Ensure compliance with company policies and customer service standards.
• Stay updated on company products, promotions, and industry trends.

 Qualifications & Requirements:

• Bachelor’s degree.
• Previous experience in customer service or a similar role is an advantage.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in challenging situations.
• Proficiency in Microsoft Office and customer service software (CRM systems).
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Experience in handling complaints and conflict resolution.
• Multilingual abilities are a plus.

Location: Accra
Salary Range: Attractive
Employment type: Full-time