Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Expectations for your first 90 days:
- Understands and can identify the user activation point.
- Displays consultative skills by demonstrating ability to educate customers on property management best practices and use cases.
- Manages multiple one to one consulting projects concurrently while keeping 90% of projects on track (Shadowing current Pilots by 30 days, being shadowed by direct report by 60 days, and fully independent by 90 days).
- Tracks customer requests and uses canny effectively to ensure the Product team has all the details needed
- Proactively takes initiative to propose extension after successful process implementation.
A day in the life of…
- Coaches Implementation Guides in their current roles to improve performance and prepares them for future roles
- Manages client implementation projects from start to finish
- Drives product adoption with as many clients as possible
- Takes initiative to improve the implementation process and procedures
- Creates an onboarding experience that consistently results in client success stories
- Collects client feedback and acts on it
- Employs a highly consultative style to discover additional unmet needs that generate new work with current clients
- Provides consolidated client feedback to the Product and Sales teams
- Leads video and phone calls with clients to sell and educate
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- Have 3+ years experience in a customer service or implementation role
- Have B2B SaaS experience (preferred)
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