Customer Implementation Pilot


Customer Service & Support

IT & Telecoms Confidential
2 weeks ago

Job Summary

Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Expectations for your first 90 days:

  • Understands and can identify the user activation point.
  • Displays consultative skills by demonstrating ability to educate customers on property management best practices and use cases. 
  • Manages multiple one to one consulting projects concurrently while keeping 90% of projects on track (Shadowing current Pilots by 30 days, being shadowed by direct report by 60 days, and fully independent by 90 days).
  • Tracks customer requests and uses canny effectively to ensure the Product team has all the details needed
  • Proactively takes initiative to propose extension after successful process implementation.

A day in the life of…

  • Coaches Implementation Guides in their current roles to improve performance and prepares them for future roles
  • Manages client implementation projects from start to finish
  • Drives product adoption with as many clients as possible
  • Takes initiative to improve the implementation process and procedures
  • Creates an onboarding experience that consistently results in client success stories
  • Collects client feedback and acts on it
  • Employs a highly consultative style to discover additional unmet needs that generate new work with current clients
  • Provides consolidated client feedback to the Product and Sales teams
  • Leads video and phone calls with clients to sell and educate

Please only apply if you:

  • Embrace learning new technology 
  • Learn fast
  • Communicate crisply
  • Proactively seek solutions
  • Own the outcome
  • Embody emotional maturity
  • Bring an optimistic “can do” attitude
  • Supply your own internet and smartphone
  • Have 3+ years experience in a customer service or implementation role
  • Have B2B SaaS experience (preferred)

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