Customer Implementation Pilot

Expectations for your first 90 days:

• Understands and can identify the user activation point.
• Displays consultative skills by demonstrating ability to educate customers on property management best practices and use cases. 
• Manages multiple one to one consulting projects concurrently while keeping 90% of projects on track (Shadowing current Pilots by 30 days, being shadowed by direct report by 60 days, and fully independent by 90 days).
• Tracks customer requests and uses canny effectively to ensure the Product team has all the details needed
• Proactively takes initiative to propose extension after successful process implementation.

A day in the life of…

• Coaches Implementation Guides in their current roles to improve performance and prepares them for future roles
• Manages client implementation projects from start to finish
• Drives product adoption with as many clients as possible
• Takes initiative to improve the implementation process and procedures
• Creates an onboarding experience that consistently results in client success stories
• Collects client feedback and acts on it
• Employs a highly consultative style to discover additional unmet needs that generate new work with current clients
• Provides consolidated client feedback to the Product and Sales teams
• Leads video and phone calls with clients to sell and educate

Please only apply if you:

• Embrace learning new technology 
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• Have 3+ years experience in a customer service or implementation role
• Have B2B SaaS experience (preferred)