Customer Experience Specialist

Your responsibilities will include:

• Deliver engaging and informative product demos that showcase Toggl Hire’s features and benefits to potential clients
• Provide outstanding customer support by promptly and effectively handling support tickets, resolving issues, and ensuring customer satisfaction
• Wear multiple hats and seamlessly transition between support, customer success, and sales tasks, as required by the unique demands of this hybrid role
• Maintain and update our knowledge base to provide accurate and helpful resources for customers
• Conduct after-demo outreach to ensure customer success, gather feedback, and identify potential opportunities for upselling
• Act as a liaison between customers and our product team, funneling valuable feedback and insights to drive product improvements
• Experiment with new ideas to improve retention and reduce churn

Requirements

• Proven experience in customer support, customer success, sales, or a similar role
• Proven track record of delivering exceptional customer service and support across multiple functions
• Excellent communication and presentation skills, with the ability to effectively convey complex ideas and concepts to diverse audiences
• Detail-oriented and organized, with strong problem-solving and analytical skills
• Comfortable working in a fast-paced, remote environment with team members from around the world
• Experience with CRM, customer support, and ticketing platforms (e.g., Zendesk, Salesforce, Intercom)