Customer Experience Designer

Responsibilities

Customer Requirements Gathering

• Collaborate with customers and stakeholders to elicit and document business requirements for product features, enhancements, and user experience improvements.
• Conduct interviews, workshops, and surveys to understand customer pain points, workflows, and usability preferences.

Data Analysis and Insights

• Analyse customer data, user behaviour, and feedback to identify trends, opportunities, and areas for product optimisation.
• Utilise data-driven insights to propose design solutions that align with customer needs and business objectives.

Cross-Functional Collaboration

• Work closely with Product Managers, UX/UI Designers, and Development teams to translate customer requirements into actionable design specifications.
• Facilitate communication between stakeholders to ensure a shared understanding of customer needs and design goals.

User Experience Evaluation

• Conduct usability testing, A/B testing, and user acceptance testing to validate design changes and gather feedback from customers.
• Use findings to iterate and refine design solutions for optimal user experience.

Process Improvement

• Identify opportunities for process improvement within the Customer Design Team and contribute to refining best practices for customer-focused design.

Documentation and Reporting:

• Create detailed documentation, including business requirements documents, design specifications, and test plans.
• Generate reports and presentations to communicate findings and design recommendations to stakeholders.

Requirements

• Bachelor's degree in Business, Computer Science, Human-Computer Interaction, or related fields is highly desirable
• Demonstrated experience working in a customer-focused capacity, gathering customer requirements, and delivering customer-centric design solutions to meet business needs
• Demonstrated experience in conducting user research, usability testing, and user acceptance testing
• Excellent communication and presentation skills to effectively convey insights and design recommendations to cross-functional teams
• Proven track record of collaborating with cross-functional teams, including Product Management, Design, and Development
• Solid understanding of Agile development processes and methodologies
• Experience in SaaS industry or similar technology-focused companies is preferred
• Proficient with customer design and user experience best practices and industry standards