Client Services/Customer Care Support Analyst

Responsibilities:

• Develop and maintain productive client regulatory relationships
• Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution
• Coordinate across internal teams and across a global operations footprint to achieve a positive client experience
• Respond to client requests by providing detailed investigation and feedback
• Participate in the testing of system enhancements
• Identify and track system improvements, partnering with technology teams to ensure system delivery

Requirements:

• Bachelor’s degree preferred
• Previous experience working with software systems and technology is preferable
• Advanced Excel skills is a plus
• Knowledge of financial markets and OTC derivatives is a major plus
• Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
• High level of accuracy and attention to detail
• Patient, flexible and able to adapt to change
• Resourceful, committed, and able to problem-solve with limited direction
• Strong awareness of client confidentiality and data protection risks
• Excellent interpersonal, written, and verbal communication skills
• Ability to work effectively in a very fast paced environment
• As a member of a close knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and in taking leadership where required.