Job Summary
As a Client Service Representative in the education field, you will serve as the primary point of contact for students, parents, educators, and institutional partners. Your role is to ensure high levels of customer satisfaction by providing timely, accurate, and helpful information and support. You will assist with inquiries related to academic programs, enrollment, student services, and platform use, while also troubleshooting issues and escalating complex problems to appropriate departments. The ideal candidate is a proactive communicator with strong interpersonal skills, a passion for education, and a commitment to delivering exceptional service.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Ensuring a positive and professional client service experience.
- Managing client inquiries via phone, email, online, or in person.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.
Requirements:
- Minimum Qualification: HND or higher.
- Preferably female.
Candidates should live around Asylum Down or it's environs.
Interested and qualified persons should call or WhatsApp 0267771670. Or send email to print.recruit22@gmail.com
Employment type: Full Time
Salary: Attractive
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