Client Relations Officer

Key Responsibilities:

Client Support & Inquiries:

• Respond promptly to client inquiries via phone, email, or in-person, providing information about services, programs, and products.
• Address customer complaints and issues with professionalism, ensuring timely and effective resolution.
• Maintain a high standard of customer care and create positive experiences for all clients.

Client Engagement:

• Proactively engage with clients to ensure their needs are met and expectations are exceeded.
• Be a welcoming face to receive clients to the center by delivering personalized service with a warm smile and offering ongoing support.

Administrative Support:

• Assist with client scheduling, program bookings, and follow-up communications.
• Ensure all client records are up-to-date and maintain confidentiality of sensitive client information.
• Support the team in managing daily operations, including processing orders, handling payments, and maintaining client databases.

Feedback & Continuous Improvement:

• Gather client feedback to help refine and improve services, ensuring client satisfaction.
• Report common issues or concerns to management for the purpose of service enhancement.
• Participate in ongoing training to stay informed about wellness trends, health products, and customer service best practices.

Qualifications & Experience:

• Education: HND or Bachelor’s Degree (related fields preferred).
• Experience: Minimum of 2 years in customer service or a similar client-facing role, ideally within the health, wellness, or hospitality industry with focus on top executives and High Net Worth clients
• Strong background in delivering excellent customer service in a fast-paced environment.

Skills & Attributes:

• Client-Focused: Exceptional interpersonal skills with a strong focus on providing outstanding service.
• Problem-Solver: Able to listen attentively and resolve customer concerns with professionalism and empathy.
• Organized & Efficient: Ability to manage multiple client requests while maintaining attention to detail.
• Communication: Excellent verbal and written communication skills with the ability to communicate effectively with a wide range of clients.
• Confidentiality & Integrity: Committed to maintaining confidentiality and upholding the highest ethical standards.

Location: East Legon, Accra

Salary Range: Competitive salary package
Job Type: Full-time, Permanent


Benefits:

• SSNIT
• Lunch subsidy
• Professional development opportunities