Chief Operating Officer (COO) / Deputy Chief Executive Officer

Key Responsibilities

Strategic Leadership

• Support the CEO in executing the company’s strategic plan, driving business performance, and ensuring alignment with board directives.
• Lead quarterly performance reviews and business strategy sessions with heads of departments and subsidiary leads.
• Oversee development and implementation of annual business plans, budgets, and KPIs across all operational units.
• Identify and develop new business opportunities, strategic partnerships, and service innovations.

Operational Management

• Supervise day-to-day operations across travel, ticketing, tours, and subsidiary businesses, ensuring consistency, compliance, and efficiency.
• Drive process optimization, automation, and digitization to enhance productivity and customer experience.
• Establish clear operational standards, service-level benchmarks, and performance metrics.
• Ensure effective coordination between operations, finance, marketing, and HR teams to deliver unified results.

Financial Oversight

• Work with the Finance Manager to ensure strong financial controls, accurate reporting, and prudent cost management.
• Track key financial indicators (sales, margins, expenses, profitability) and recommend corrective actions where necessary.
• Contribute to resource allocation, budget prioritization, and revenue diversification strategies.

People & Culture Leadership

• Provide mentorship and direction to senior managers and department heads, fostering a culture of accountability, collaboration, and innovation.
• Support the HR department in talent development, succession planning, and performance management.
• Champion a high-performance culture that embodies the company’s values of service, excellence, and integrity.

Subsidiary & Branch Oversight

• Supervise the strategic and operational direction of subsidiaries to ensure profitability and alignment with corporate objectives.
• Strengthen inter-branch coordination (Accra, Kumasi, Takoradi, Lagos, Obuasi) for consistent brand experience and performance delivery.

Risk & Compliance

• Ensure all operations comply with regulatory, financial, and industry standards.
• Oversee internal audits, risk assessments, and business continuity planning.
• Work with the Board and CEO to ensure adherence to governance policies and corporate standards.

Representation & External Relations

• Represent the company in key stakeholder engagements, government relations, industry forums, and partner negotiations.
• Act as the CEO’s alternate at board or strategic partner meetings when required.
• Promote the company’s brand reputation and corporate social responsibility initiatives.

Key Performance Indicators (KPIs)

• Achievement of annual revenue, profit, and cost targets.
• Growth in operational efficiency and reduction of turnaround time across processes.
• Staff engagement and retention rate improvement.
• Customer satisfaction and repeat booking rates.
• Successful execution of digitization and automation initiatives.
• Subsidiary profitability and strategic alignment.
• Compliance audit scores and risk mitigation effectiveness.

Qualification and Experience:

• Master’s Degree in Business Administration, Management, or related field (MBA preferred).
• Minimum of 10–15 years of progressive leadership experience, with at least 5 years in a senior management role within travel, hospitality, or service industry.
• Proven record in business operations, strategic execution, and people leadership.
• Experience with organizational restructuring, business scaling, and process improvement.
• Strong understanding of financial management, marketing, and digital transformation.

Core Competencies

• Strategic Thinking & Execution
• Operational Excellence
• Leadership & People Management
• Business Development & Innovation
• Financial Acumen
• Communication & Stakeholder Engagement
• Risk & Governance Awareness
• Customer-Centric Orientation

Personal Attributes

• Visionary and decisive leader with strong integrity.
• Excellent interpersonal and negotiation skills.
• Results-oriented, adaptable, and innovative.
• Passionate about travel, service excellence, and team growth.
• Able to thrive in a dynamic, fast-paced environment.

Remuneration

• A competitive executive package commensurate with experience and industry standards, including performance-based incentives and benefits.