Category Specialist, Travel Management

Invisible Technologies

Customer Service & Support

IT & Telecoms Confidential
1 month ago

Job Summary

As a Category Specialist in Travel Management at Everest, , you’ll be the beacon of specialized knowledge, meticulously crafting and refining our travel offerings. You'll integrate your unparalleled insights in travel management to fortify our executive support services, delivering a world-class, seamless experience to our clients.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

The Role:

Your Mission:

  • Overall Objective
    • Inject profound expertise and category expertise in our travel management offering and spearhead the expansion of offerings.
    • Cultivate and impart bespoke travel strategies to elevate our service delivery while creating standardized modular systems we can use repeatedly.

  • Vendor Relations:
    • Develop and maintain strong relationships with travel service providers, negotiating contracts and ensuring cost-effective services.
    • Collaborate with airlines, hotels, and transportation services to ensure optimum partnerships and arrangements.

  • Data Analysis and Market Research:
    • Analyze market trends to determine customer needs, price schedules, and discount rates.
    • Leverage data analytics and customer feedback to refine travel offerings continuously.

  • Policy Development:
    • Formulate, implement, and refine travel policies, procedures, and standards to ensure operational efficiency and customer satisfaction.

  • Customer Support and Service:
    • Address and resolve any issues or disruptions in travel plans promptly and efficiently.
    • Provide consultation services to clients on travel-related inquiries and make recommendations based on their preferences and needs.

  • Team Collaboration:
    • Work closely with other departments such as operations and client management to align travel offerings with organizational goals and strategies.
    • Train and mentor other team members on best practices in travel management.


  • Qualifications and Experience:
    • A Bachelor’s degree in Tourism, Business, or a related field. A Master’s degree would be a plus.
    • A minimum of 5 years of experience in a similar role, with a focus on corporate travel management.

  • Skills:
    • Strong negotiation and relationship management skills.
    • Proficient in travel management software and platforms.
    • Excellent analytical, problem-solving, and decision-making skills.
    • Strong communication and interpersonal skills, with the ability to interact effectively with clients and vendors.
    • High level of attention to detail and organizational skills.

  • Certifications:
    • Certified Travel Manager (CTM) or equivalent certification would be advantageous.

  • Other Attributes:
    • A high level of professionalism and a customer-centric approach.
    • Ability to work independently and as part of a team.
    • Willingness to stay updated on the latest industry trends and apply new knowledge to work.

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