Category Specialist, Travel Management

The Role:

Your Mission:

• Overall Objective
  • Inject profound expertise and category expertise in our travel management offering and spearhead the expansion of offerings.
  • Cultivate and impart bespoke travel strategies to elevate our service delivery while creating standardized modular systems we can use repeatedly.
    
    
• Vendor Relations:
  • Develop and maintain strong relationships with travel service providers, negotiating contracts and ensuring cost-effective services.
  • Collaborate with airlines, hotels, and transportation services to ensure optimum partnerships and arrangements.
    
    
• Data Analysis and Market Research:
  • Analyze market trends to determine customer needs, price schedules, and discount rates.
  • Leverage data analytics and customer feedback to refine travel offerings continuously.
    
    
• Policy Development:
  • Formulate, implement, and refine travel policies, procedures, and standards to ensure operational efficiency and customer satisfaction.
    
    
• Customer Support and Service:
  • Address and resolve any issues or disruptions in travel plans promptly and efficiently.
  • Provide consultation services to clients on travel-related inquiries and make recommendations based on their preferences and needs.
    
    
• Team Collaboration:
  • Work closely with other departments such as operations and client management to align travel offerings with organizational goals and strategies.
  • Train and mentor other team members on best practices in travel management.

Requirements:

• Qualifications and Experience:
  • A Bachelor’s degree in Tourism, Business, or a related field. A Master’s degree would be a plus.
  • A minimum of 5 years of experience in a similar role, with a focus on corporate travel management.
    
    
• Skills:
  • Strong negotiation and relationship management skills.
  • Proficient in travel management software and platforms.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills, with the ability to interact effectively with clients and vendors.
  • High level of attention to detail and organizational skills.
    
    
• Certifications:
  • Certified Travel Manager (CTM) or equivalent certification would be advantageous.
    
    
• Other Attributes:
  • A high level of professionalism and a customer-centric approach.
  • Ability to work independently and as part of a team.
  • Willingness to stay updated on the latest industry trends and apply new knowledge to work.