4 weeks ago
Job Summary
The Business Manager will be responsible for overseeing all aspects of the hotel’s operations including administration, finance, marketing, and customer services to ensure efficiency, profitability, and excellent guest experience. The ideal candidate must have a strong business acumen, leadership skills, and a proven track record in managing teams and driving growth in the hospitality or service sector.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 5 years
Job Description/Requirements
Key Responsibilities:
Operational Management:
- Oversee daily operations of the hotel, ensuring smooth coordination across all departments (front office, housekeeping, food & beverage, maintenance, etc.).
- Implement policies and procedures that improve operational efficiency and guestsatisfaction.
- Ensure the hotel complies with health,safety, and regulatory standards.
Financial & Business Oversight:
- Prepare and manage budgets, financial reports, and cost-control measures.
- Monitor revenue streams and identify opportunities to increase profitability.
- Supervise purchasing, inventory control, and cost management across departments.
- Set financial and performance targets for each department and ensure accountability.
Sales, Marketing & Customer Relations:
- Develop and execute marketing strategies to attract new clients and maintain existing ones.
- Build partnerships with event organizers, corporate clients, and travel agencies.
- Oversee guest feedback systems and ensure high levels of customer satisfaction.
- Drive business growth through innovative service offerings and market expansion.
Human Resource & Leadership:
- Supervise, train, and motivate departmental heads and staff to achieve business goals.
- Foster a positive and professional work culture focused on service excellence.
- Manage recruitment, performance reviews, and staff welfare in collaboration with HR.
Strategic Development:
- Identify new business opportunities, partnerships, and areas for service improvement.
- Recommend and implement long-term strategies for hotel growth and competitiveness.
- Prepare management reports and present insights to the board or hotel owner.
Qualifications & Requirements:
- Minimum Degree in Business Administration, Hospitality Management, or a related field.
- At least 5 years of proven managerial experience in hospitality, hotel operations, or a related service industry.
- Must be 40 years or older with strong leadership and decision-making abilities.
- Excellent communication, negotiation, and interpersonal skills.
- Strong financial management and budgeting skills.
- Proficiency in Microsoft Office Suite and basic accounting or hotel management systems.
- Must be results-oriented, trustworthy, and highly organized.
- Must live in or around Kumasi, Nhyiaeso or be willing to relocate.
Location: Kumasi – Nhyiaeso
Salary Range: GHS 3,000 – 4,000 (Negotiable based on experience)
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