3 weeks ago

Job Summary

We are looking for a results-driven Branch Manager to ensure that sales goals are met and office tasks are completed successfully in a timely manner. Branch Managers are also responsible for monitoring sales and creating sales reports, training and managing staff, and asking clients for feedback.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements



  • Provide leadership to the staff and ensure efficiency and effectiveness of business at all times
  • Promote the Mission, Vision, and Core Values of the organization
  • Set a monthly Portfolio Target for your team members with KIPs
  • Develop a monthly reporting template for your team members with the help of HR
  • Liaise with the Head Office on the development of short, medium, and long-term plans for the branch
  • Evaluate and report regularly on the short, medium and long-term progress of the plans
  • Submit timely and accurate Weekly, Monthly, Quarterly, and Annual Branch Performance Reports
  • Develop, document, and implement office and work-related policies for the efficient administration
  • Ensure confidentiality and integrity of client and staff files
  • Ensure the safety of the employees at the workplace and the security of company assets
  • Promotes sales and service culture of staff through coaching, guidance, and staff motivation

Operations and Marketing:

  • Be innovative to develop effective marketing plans to achieve sales and loan portfolio targets
  • Market the company products to all
  • Draw a strategic plan on how to manage disbursement and recovery
  • Ensure efficient post-disbursement surveillance and report
  • Ensure a superior level of internal and external customer relations and satisfaction
  • Set and maintain the high-quality standard of operational activities
  • Facilitate teams in meeting targets in areas of sales, customer retention, loan disbursements, portfolio monitoring, and loan recovery, among others
  • Ensure new qualified clients are duly registered and processed for loan facility on time without compromising on the policies and procedures governing our loan delivery system.
  • Ensure joint custody of the cash vault with no procedural slippages.
  • Ensure review and reconciliation of clients’ account balance with office records daily
  • Maintain general oversight and ensure the accuracy of reports to and from clients
  • Provide and maintain effective systems for risk warning and risk management at the branch level
  • Chair Weekly Credit Committee Meeting at the branch report on same
  • Appraise and verify qualified clients for facility before recommending them
  • Weekly presentation of all verified clients at credit committee meetings
  • Presentation of Branch Credit Report (Portfolio) at Manager’s Credit Meeting.
  • Timely recovery of all loans in default and arrears is very key
  • Report on your plans and achievements daily, weekly, monthly and quarterly.

Financial Management

  • Provide regular reports on budget variance statements of the branch
  • Provide a vision regarding the overall financial health of the branch
  • Efficiently administer the petty cash and ensure timely report on it for re-imbursement
  • Report timely on Incidence/Occurrences to Head Office on financial and corporate image issues

Human Resource Management

  • Undertake both formal and informal periodic (quarterly) staff appraisals with appropriate recommendations to the HR, Head Office
  • Identify training and development needs of staff to meet growing competition in the industry
  • Investigate and manage all internal grievances to reasonable conclusions
  • In consultation with the Head Office, prefer disciplinary actions against any erring subordinate


  • Perform any other duties as may be assigned by the Head Office from time to time


  • Must have some experience in Micro Credit Management
  • Must have leadership abilities
  • Must possess good interpersonal relationship
  • Must possess a valid driving license
  • Qualification Required: A minimum of First Degree
  • Years of Experience: 3-5years

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