Customer Service & Support
We are looking for a Billing Executive, who will interact with customers for their billing and account verification queries through live chats, emails and support tickets etc., and resolve their account and billing related issues. She/he must possess the ability to work independently, be self-motivated and handle pressure with tight deadlines. Perfect verbal and written English communication with good customer empathy are mandatory for this position.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:3 years
- Interact with customers (via chats, emails, calls, etc.) to answer their billing queries
- Identify non-legit customers and contact them to verify their identity
- Handle billing recoveries, chargebacks, disputes, and account abuses
- Timely act on abuse alerts and reach customers to resolve their issues
- Share customers’ feedback with internal teams for product improvement
- Understand and keep track of business KPIs
- Bachelors (in any discipline)
- Effective written and verbal English communication with native fluency & ability to listen
- Ideally, 3-4 years experience working in a tech company with a customer facing role
- Previous experience in the web hosting company would be a PLUS.
- Remote work experience will be a PLUS.
- Strong Customer Empathy
- Manage and escalate customer issues
- Punctual and trustworthy
- Thirst for learning
- Strong ownership & resilient to pressure
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