Administrative & Operations Specialist

Responsibilities:

• You’re a superhero, but with a computer instead of a cape. You’ll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.
• Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issues
• Participate in writing excellent help documentation—both for internal use and for our customers
• Escalate bugs to our customer technical support team
• Work on specialized projects, as you become more comfortable in the role
• Become a SimpleTexting power user—before you can support others, you must know the product yourself

This Role Is For You If:

• Excellent communication skills; you have a strong grasp of English
• Extreme attention to detail; you notice everything
• Highly organized; you can manage and prioritize several different projects
• Tech savvy; you also are proficient with spreadsheets
• Demonstrable critical thinking; you have creative problem-solving skills
• Self-starter; you have a positive attitude and enjoy learning new things
  

We are looking for someone who is happy to jump in and help with a little bit of anything and everything.

Required Qualifications:

• At least 1 year of experience working in administration, operations, or similar positions
• Excellent communication skills; you have a strong grasp of English
• Demonstrable critical thinking and creative problem-solving skills
• Extreme attention to detail; you notice everything
• Highly organized; you can manage and prioritize several different projects at once
• Tech savvy; you are proficient learning new software apps, systems, and platforms
• Self-starter; you have a positive attitude and enjoy learning new things