UX Research Lead - Swag

Responsibilities

• Lead, plan, and execute comprehensive user research and design initiatives for our Swag product portfolio.
• Strategically allocate research and design resources based on company objectives, ensuring maximum impact.
• Collaborate with the Product Designers and cross-functional teams to implement lean tactical research, aligning with portfolio priorities.
• Develop a robust strategic research program, delving deep into user segments and defining personas/user archetypes.
• Disseminate insights through interactive sessions, asynchronous playback, and real-time insight dashboards to influence the Swag product portfolio.
• Drive product roadmap decisions through strategic research and design collaboration with product managers.
• Establish and maintain a UX Research/Design roadmap aligned with PM roadmaps, proactively identifying areas for enhancement.
• Define and measure success metrics, utilising UX scorecards, CES, and NPS scoring to track outcomes.
• Own periodic reporting on UX scorecards, success metrics, and areas of opportunity for the designated product portfolio.
• Cultivate a culture of UX excellence by coaching Product teams using the Employment Hero UX playbook and internal UX L&D program.
• Advise teams on research and data analytics techniques, contributing to problem framing and understanding.
• Stay abreast of best practices and industry trends, motivating the team with your expertise.
• Collaborate closely with the Product Designer (Swag) to shape wireframes, prototypes, and hi-fi designs that seamlessly incorporate insights.
• Work with other UX Leads to define research standards, evolve research operations processes and augment internal UX research playbooks to suit the Employment Hero way of working.

Requirements

• Seasoned UX professional with a strong grasp of the end-to-end design process, from generative research, ideation, concept designs, validating and refining ideas.
• Thrives in a fast-paced, agile environment and embraces change.
• Demonstrates autonomy, initiative, and a strategic mindset to elevate the product portfolio.
• Proficient in lean methodologies, capable of conducting rapid tactical user research while also leading strategic research initiatives.
• Proven track record of partnering with Product Managers to prioritise and deliver exceptional user outcomes.
• Well-versed in product design and design systems, with a history of shipping impactful products in a design capacity.
• Hands on design experience required to create wireframes/prototypes.
• Passion for coaching and mentoring, fostering a culture of UX excellence across teams.
• You're adaptive; you can change your communication style to suit team members with varying UX expertise, and you can tailor your UX methodology to match the project at hand.
• You love working with multidisciplinary teams, working at pace, and delivering exceptional SaaS & B2C products.
• Prior domain knowledge in Fintech/eCommerce would be advantageous, but not essential.
• Collaborative spirit to define research standards and enhance our internal UX research playbook.