Payment Switching & Terminals Engineer

Responsibilities:

• Provide application support including system administration, technical troubleshooting, root cause analysis, incident resolution and where required, escalation.
• Function as a liaison between the business line, operations, and the technical areas.
• Assume a primary role in the testing and implementation of new processes, applications, enhancements and/or conversions.
• Coordinate activities around user acceptance testing of product enhancements including development of UAT test plans, coordinate subject matter experts and customers testing, and ensure internal and external release quality.
• Regularly review existing solutions and propose new solutions to improve processes to minimize the operational risk..
• Resolve issues and questions escalated to support on a timely and effective basis, perform root-cause analysis, and propose application technical and process updates to permanently resolve issues.
• Lead the development of unit and integration testing plans, testing scripts, enhancements, custom modifications and interfaces to be developed.
• Provide, or require responsible parties to provide, root cause analysis for any systems or process issue; ensure remediation plans are devised, discussed and agreed up that result in permanent resolution of issues.
• Ensure devices are rightly Prep and deployed and perform system set-up for customers, While operating within the company’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
• Ensure system enhancements follow the appropriate guidelines, meet or exceed user requirements, and are completed in a timely fashion.
• Identify product enhancements, documents business needs and determines development impact to current system processing.
• Perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Qualifications & Requirements:

• BA/BSc in IT or other related discipline with emphasis on MIS, Finance, or Business.
• Minimum 4 years of experience in Payments Product or Operations groups including Treasury Management, Card Services, or Global Payments. card services industry

Specific Knowledge Requirements:

• Experience of working and support of EFT platforms and Payment channels.
• Proficiency in system management and administration.
• Experience with commercial card processing systems and accompanying applications preferred.
• Ability to manage multiple projects, work under pressure, and adapt to changes in the work environment.
• Solid experience of relational database management systems (RDBMS) (i.e. Oracle or MS SQL).
• Experience of small to large scale transactional systems within a fraud/application support role.
• Competent user of MS, specifically Excel, Access, Outlook and Word.
• Experience of working with sensitive/confidential information.
• Experience of working with remote teams.
• Experience of Unix shell scripting, .Net, C#, ASP.Net programming, Power Shell.
• Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations.
• Good understanding of payment processing and fraud prevention processes.
• Experience of working in a DevOps role/environment.