Service Manager

Workshop & Operations Management

• Oversee daily workshop operations and service delivery.
• Plan, schedule, and prioritize job cards to ensure efficient workflow.
• Assign jobs to technicians and monitor progress to meet turnaround targets.
• Ensure strict adherence to Standard Operating Procedures (SOPs).
• Enforce Health, Safety & Environment (HSE) standards at all times.

Technical Oversight

• Supervise diagnostics, repairs, and servicing across mechanical, electrical, A/C, and bodywork jobs.
• Review and approve job estimates, labour hours, and parts usage.
• Ensure repairs meet quality and safety standards before vehicle release.
• Handle complex technical issues and escalations.

Team Leadership & Supervision

• Supervise workshop supervisors and technicians.
• Monitor technician performance, productivity, and discipline.
• Coach and mentor technicians and apprentices.
• Identify training needs and support skills development.

Customer Service & Communication

• Oversee vehicle intake and service advisory functions.
• Communicate effectively with customers on job scope, timelines, and costs.
• Handle customer complaints, warranty issues, and service follow-ups.
• Ensure a professional and customer-focused service experience.

Inventory & Cost Control

• Approve parts requisitions and ensure proper parts usage.
• Work closely with inventory and procurement teams to avoid delays.
• Monitor job costing, wastage, and efficiency.

Reporting & Systems

• Use the ERP system to monitor job cards, service history, and performance.
• Prepare daily, weekly, and monthly operational reports.
• Provide management with insights on workshop productivity and challenges.