Job Summary
Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues. May directly produce datasets and reports for analysis using system reporting tools. May be internal operations-focused or external client-focused, working in conjunction with Professional Services and outsourcing functions.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 2 years
Job Description/Requirements
Key Roles and Responsibilities:
- Gain knowledge and experience in area of specialization or function
- Acquire the relevant practical experience and knowledge of the service or solution offered by the specific area or function
- Provide general administrative to the specific area or function
- Coordinate meetings, logistics, filing and record keeping
- Assist with the preparation and distribution of reports and review system data for accuracy
- Identify errors or discrepancies they will investigate and correct or escalate them for resolution
- Provide support to clients in low complexity matters and maintain a log and/or list of all the queries
Knowledge, skills and attributes:
- Attention to detail
- Good verbal and written communication skills
- Professional attitude and appearance
- Ability to priorities tasks and multitask
- Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions
- Ability to deliver a quality service through their support offering
- Passion for continuous improvement
- Self-motivated and a passion to learn
- Ability to work in a team-orientated, collaborative environment
- Good planning, organizing and time management skills
- Analytical mind with an inclination for identifying issues and/or defects
- Knowledge and interest in the specific area or function
- Knowledge of tools and methodologies associated with the specific area or function
- Ability to apply theoretical knowledge in a practical manner
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