In the role of support, you will report to the Head of Support and keep yourself accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
You are an ideal candidate if you have:
- A proven minimum experience of 3-5 years as a Technical Support Agent Desktop Support, IT Help Desk Technician or similar role
- A Bachelor’s degree/diploma in information technology, Computer Science or relevant field
- Excellent knowledge of hardware and software
- Excellent communication skills
- Hands-on experience with Windows/Linux/Mac OS environments
- A good understanding of computer systems, mobile devices, and other technical products
- The ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software such as Zendesk
- Excellent problem-solving and communication skills
- The ability to work shifts and standby
- The ability to provide step-by-step technical help, both written and verbal
- Additional certification/s in Microsoft, Linux, Cisco or similar technologies is a plus
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