SR. SUPPORT ENGINEER

Responsibilities:

• Support of the various systems within our technology stack
• Partner with local business leads and team members to identify needs and facilitate their delivery
• Be the subject matter expert to represent the region in strategy and execution as it relates to local laws and regulations
• Identify, onboard, and work with local vendors to facilitate the delivery of equipment as needed
• Participate with  project-level tasks and issues for your region
• Manage delivery of regional project according to plans
• Track project, tickets, and other requests’ progress through management software such as Asana, JIRA, Confluence and Google Workspace
• Build relationships with cross functional teams to execute projects and tasks on time and with high quality
• Maintain written and verbal communication with internal and external customers
• Participate in multiple projects concurrently and maintain project-level documentation
• Participate in postmortems and retros to help the organization continuously learn and grow
• Partner with other Workplace Solutions team members to accomplish company, team, and individual objectives

Requirements:

• Experience supporting a regional dispersed technical organization
• Experience working with internal and external partners and vendors to achieve goals on aggressive timelines
• Experience working on complex projects with multiple stakeholders, timelines, and budgets
• Experience with sourcing and procurement procedures
• Experience supporting technology in a remote environment
• Experience with both Mac and Windows
• Experience managing SaaS based collaboration and productivity tools
• Experience working in a game development environment is a plus
• Self-motivated and proactive with demonstrated creative and critical thinking skills
• Excellent communication, organizational, leadership and collaboration skills