Shop Supervisor

Responsibilities:

• Ensure the shop and back office (pack house is cleaned and tidied every morning. All wastages have to be discarded after appropriate procedures).
• Ensure shelves, bins and all merchandizing equipment cleaned and produced culled in an optimized way bearing in mind cost implications and also customer satisfaction.
• Ensure the till (Checkout counter is properly managed) is kept tidy, all devices are in perfect working condition every day and is properly manned by the appropriate person.
• Ensure accurate closing of tills without shortages etc.
• Ensure all items in the store have correct price labels which match with the prices in the system and advice Manager immediately about any wrong pricing either on the shelf or in the system.
• Ensure all unit selling items are barcoded at all times.
• Ensure the store is cleaned up, all shelves neatly cleaned before opening every day.
• Ensure all damaged stock is taken out of the shelves and out of the store timely and dully recorded.
• Ensure all chillers are working at the correct temperatures at opening and closing and in between.
• Ensure every stock received into the store is checked to ensure quantity and quality are ok as per invoice and recorded in the receiving books.
• Endeavor to speak to every customer who enters the shop and assist them in buying.
• Embark on active sales outside the shop to get people in the shop and to buy.
• Must have excellence communication and engage all customers effectively to build customer loyalty.
• Organize and manage inventory, ensuring items are in stock and properly stored.
• Address customer inquiries and complaints in a professional and timely manner.
• Ensure a high level of customer satisfaction by ensuring the team delivers excellent service.
• Implement and monitor customer service initiatives to enhance the shop’s reputation.
• Maintain accurate records of shop operations, including inventory logs, equipment maintenance, and staffing schedules.
• Provide regular reports on sales, inventory, team performance, and operational issues to senior management.

Qualifications & Requirements:

• A Minimum year of experience in a supervisory role in retail
• Experience in managing teams, delegating tasks, and resolving conflicts
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Exceptional communication skills, both verbal and written.
• Problem-solving and decision-making capabilities.
• Ability to prioritize tasks and manage time effectively.
• Proficient in using [specific software/tools, such as POS systems, inventory management software, etc.].
• Basic knowledge of operational equipment used in the shop.
• Ability to stand, walk, and move around for extended periods.
• Report and address any maintenance needs or issues promptly.

Location: Accra
Employment Type: Full-Time
Salary Range: Attractive