New
2 weeks ago
Job Summary
We are seeking product-minded, empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. We value diversity, attracting the best people in the world to serve as colleagues. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.
- Minimum Qualification:Degree
- Experience Level:Senior level
- Experience Length:5 years
Job Description/Requirements
Responsibilities:
- Design, build, and maintain core infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages
- Plan the growth of Customer.io’s infrastructure
- Automate the deployment process to make it as boring as possible
- Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents
- Ensure monitoring and alerting, alert on symptoms and not on outages
- Document every action so lessons learned turn into repeatable actions and then into automation
- Debug production issues across services and levels of the stack
- Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
What we're looking for:
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Experience in managing and working with RDB systems (MySQL)
- A solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructure
- Proven experience building infrastructure via code and automating operational toil
- Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices. Go experience is nice to have, but most of our engineers have succeeded while picking it up on the job
- A self-starter who values synchronous and asynchronous work
- Experience working with Google Cloud Platform would be nice to have
- Experience with mail transfer agent administration as a postmaster would be a nice to have
- Preferably, based in North/South America time zones.
We understand that you might not have all the skills we've listed, and that's okay. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!
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