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Senior Relationship Officer
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Job summary
The Senior Retail Relationship Officer is responsible for managing customer expectations, identifying new business opportunities, and recording daily customer transactions to achieve the assigned asset and liability targets. The Senior Retail Relationship Officer will grow and retain a portfolio of customers by performing a proactive, mobile, value-adding financial role, ensuring that a full array of customized and relevant financial solutions and services tailored to meet the growth needs and potential of the customers are provided.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
Responsibilities:
- Studies the market to identify the needs and expectations of customers
- Designs and implements techniques for educating old and new customers on the benefits of the new product or service
- Executes sales campaigns to attract new customers to grow the deposit and loan portfolios per assigned targets
- Records transactions of customers using approved forms/templates including the use of digital channels
- Provides prompt personalized and efficient customer service to the Retail Banking Customers, deepen existing customer relationships through cross sell thereby increasing asset and liability portfolios
- Maximize uptake of products by existing and new customers through lead generation, courtesy calling and cross selling of asset and liability products
Requirements:
- Proven sales ability: good marketing skills and a general knowledge of sales techniques
- Understanding value prepositions in retail market segments
- Excellent interpersonal, oral and written communication skills
- Degree in any field
- University Degree: First Degree Business
Location: Accra
Salary: Attractive
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