1 month ago
Job Summary
This is an exciting opportunity to build and scale a data-driven B2C fraud program as we expand into new verticals! The Senior Fraud Program Manager will keep a pulse on the Company’s operations and initiatives in order to identify evolving fraud risks and continuously refine our response. Additionally, this role will oversee a team of fraud and chargeback analysts, with potential for growing the team over time. The ideal candidate has a knack for translating data into actionable insights and has deep knowledge of current B2C fraud trends and solutions available in the marketplace.
- Minimum Qualification:Degree
- Experience Level:Management level
- Experience Length:8 years
Job Description/Requirements
Responsibilities
- Serve as the Company’s subject matter authority on B2C and related fraud
- Own the fraud risk assessment and response for all verticals, creating synergy wherever possible and optimizing for the Company’s overall financial performance and/or strategic priorities
- Develop and/or refine dashboards for key fraud metrics and continuously monitor them, taking informed action as necessary
- Maintain relationships with external fraud solution providers and card issuers, driving compliance with SLAs and a proactive response to changes in the business
- Oversee a team of fraud and chargeback analysts
Preferred Experience
- 8+ years of progressive experience in handling B2C fraud
- Experience handling fraud for a card issuer, card program manager, or similar fintech business required; additional experience in travel and/or, ecommerce a plus
- Deep knowledge of current B2C fraud trends and solutions available in the marketplace
- Experience with enterprise-grade business intelligence tools such as Looker or Tableau
- Self-motivated, and able to proactively prioritize shifting workloads in a high growth, fast-moving, ambiguous, and matrixed environment
- Strong quantitative know-how, attention to detail, and can be relied upon to provide thorough, well-reasoned, and accurate results and analysis
- Experience building and scaling a team preferred
- Completed post-secondary education in Business Administration or related major; advanced degree preferred
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
