New
2 weeks ago
Job Summary
We are looking for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.
- Minimum Qualification:Degree
- Experience Level:Senior level
- Experience Length:5 years
Job Description/Requirements
Responsibilities:
- Provide best support and solutions to our Customers through tickets, chat, emails, Premium Slack, Skype etc.
- A desire to help customers, and a strong sense of empathy for their needs.
- Be a good team player who works well in a 24/7 collaborative environment.
- Perform complex web migrations and support junior coworkers with their migration processes.
- Help customers with application load tests and application upgrades etc, and provide support to juniors with their deployments.
- Convert complex chat queries of customers to tickets when needed.
- Help junior team members with reaction to Alerts where needed on different monitoring frameworks. (slack, sensu and zabbix)
- Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with different teams.
- Assist “Team Leads” to develop and improve internal development tools and dashboards..
- Be able to cater complex queries on chats/tickets and provide support to juniors with the rest of chats/tickets.
- Be able to provide basic technical training to Juniors.
- Be able to cater complex cloudways infrastructure issues and escalate them in a timely manner to Team leads if necessary.
Requirements:
- BS/BE in Computer Science/Engineering or related field having 4-5 years of relevant work experience.
- Sound concepts and knowledge of programming (PHP knowledge, and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS, Bash and Python knowledge would be a plus.)
- Strong-Advanced knowledge of Linux operating environments (Debian, Ubuntu, Centos) and different web technologies (apache, nginx, varnish, memcache, mysql, apc, php-fpm, etc).
- Advanced skill level in system performance troubleshooting.
- Knowledge of different services ((GIT, SMTP, DNS, OpenVPN, postfix, crons, SSL, Sensu)
- Analysis of logs (sys, stack).
- Debugging of open source application related issues.
- Ability to cope up with new / unknown technical issues. Initiative in tackling new problems with an imaginative approach
- Strong knowledge of web applications migration process (unknown issues, CMS migration, troubleshooting, perfection, Cpanel & other hostings knowledge, advance cli commands to pull data)
- Working experience in PHP based Open Source web applications (Preferably: WordPress, Drupal, Magento etc).
- Good experience with MySQL.
- Good knowledge of monitoring frameworks like Zabbix and Nagios.
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