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Sales Representative
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Job summary
A Sales Executive is responsible for promoting and selling a company's products or services, generating leads, and achieving sales targets. To increase company revenue by identifying and closing sales opportunities.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
Responsibilities
- Assist passengers with reservations, ticketing, and flight schedule inquiries.
- Inform passengers of flight delays, cancellations, and gate changes.
- Provide exceptional customer service to passengers and address their concerns.
- Assist passengers with special needs, including helping those needing wheelchair assistance.
- Handle cash and credit transactions for ticket purchases and airline fees.
- Adhere to all airline and airport regulations and guidelines for safety and security.
- Manage reservations and issue airline tickets.
- Provide excellent customer service to passengers by answering questions and handling complaints.
- Handle refunds and credit requests.
- Work closely with the sales manager and other staff.
- Stay updated on airline regulations and procedures.
- Ensure passenger comfort and safety.
Qualifications
- High school diploma or equivalent
- With 3 years or more of experience in the airline industry.
- Experience in customer service or hospitality is a plus
- Strong communication and interpersonal skills
- Ability to handle stressful situations and remain calm under pressure
- Proficient in relevant computer applications and airline reservation systems.
- Excellent attention to detail.
- Willingness to work shifts, including nights, weekends, and holidays.
- Basic Computer Skills(Proficient in MS suite.
Location: Accra
Salary: Attractive
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