Sales Operations Specialist

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle.Headbecause we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.Heartbecause we are always gracious with our time, our collaboration, and with one another. AndHustlebecause we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

The role of the Sales Operations Specialist is to perform lead generation activities and research to help the Sales Team in their prospecting activities. Manage communications that come through our website, and answer inquiries through our Ubiquity HQ number, and represent and be a frontliner of the Ubiquity brand.

Responsibilities

Lead Generation:

• Research prospects given by the Sales Team, identify top key players based on the Ideal Customer Profile and Buyer Persona lists
• Qualify and Verify the validity of leads that came from Marketing campaigns and Website Traffic. and Inquiries, create contact records and upload in the CRM to assign to Lead owners accordingly in a timely manner
• Identify companies that aligns with Ubiquity’s target industry, research buyer personas, and compile all information in google sheets
• Be able to research email address, phone number, LinkedIn profile needed for contact profiling in CRM
• Update contact records in Hubspot as needed
• Maintain data hygiene in the CRM by updating lifecycles, lead status, contacts ownerships, and industry
• Research Companies Profiles and create a Dossier
• Perform other duties as assigned
  
  

Hubspot Tickets:

• Manage each call interaction and inquiries that reach out through our HQ number and provide a timely and accurate response and resolution
• Show professionalism with each customer interaction. We talk with a smile on our face as frontlines of the Ubiquity brand
• Close and resolve email inquiries that reach out to hello@ubiquity.com in a timely manner
• Provide an accurate resolution on Submission Forms and send feedback to appropriate department for further assistance and handling
  
  

Requirements for Hiring (External)

• Experience in lead generation, data mining, research
• Knowledge in Zoominfo, Hubspot CRM, Linkedin, Sales Navigator, Crunchbase or similar CRM tools
  
  

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

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