Sales & Customer Service Associate

Sales and Customer Service Associate

DEPARTMENT:

Support Services

The Sales and Customer Service Associate plays a key role in driving revenue growth, ensuring excellent customer service, and enhancing customer loyalty for Prestige Kente. The successful candidate will support both in-store and online sales, manage customer relationships across multiple channels, and ensure every customer interaction reflects the cultural richness and quality of our brand.

REPORTING LINE:

Liaises with: All Departments, especially Digital Marketing

KEY RESPONSIBILITIESSales & Revenue Generation

• Proactively promote Prestige Kente products to meet or exceed monthly sales targets.
• Guide customers through product selections, customization options, and cultural significance of Kente fabrics.
• Manage the full sales process from lead follow-up to closing deals both online and in-store.
• Operate POS systems for accurate billing, invoicing, and transaction management.

Customer Service & Experience

• Deliver exceptional service across all touchpoints: in-store, social media, website, phone, and email.
• Resolve customer complaints promptly, aligning with company policies and maintaining brand reputation.
• Provide after-sales support, including handling returns, exchanges, and collecting customer feedback.
• Maintain up-to-date, accurate records in CRM systems to track interactions and follow-ups.

Product Expertise

• Maintain strong knowledge of the Prestige Kente product line, new arrivals, collections, and heritage.
• Educate customers on the significance of Kente, its historical roots, and contemporary usage.

E-commerce & Digital Support

• Process and manage online orders from the website, third-party platforms, and social media channels.
• Support customers through live chat, DMs, and virtual consultations.
• Liaise with logistics to ensure timely delivery and fulfillment of online orders.

Store Operations (Physical Location)

• Ensure the showroom is well-organized, clean, and visually appealing to enhance the customer experience.
• Support inventory management, stock counts, and product restocking.
• Assist with packaging, shipping, and order tracking for local and international deliveries.

Customer Relationship Management

• Cultivate long-term relationships with clients to encourage repeat business and referrals.
• Participate in pop-up events, exhibitions, and brand activations to expand customer base.
• Log and manage customer interactions and preferences using CRM tools to personalize engagement.

QUALIFICATIONS & SKILLSMinimum Qualifications

• Diploma or Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• At least 2 years’ experience in sales or customer service, ideally in retail, textiles, or fashion.
• Fluency in English; knowledge of French or a local language is a strong advantage.
• Must live in the Adenta area

Technical Skills

• Experience with CRM systems (e.g., HubSpot, Zoho, Salesforce).
• Proficient in Google Workspace (Docs, Sheets, Gmail, Calendar, Drive).
• Familiarity with e-commerce platforms (Shopify, WooCommerce, etc.) and POS systems.

Core Competencies

• Outstanding communication and interpersonal skills.
• Customer-centric with excellent conflict resolution and follow-up skills.
• Strong sales drive with ability to upsell and cross-sell.
• High attention to detail, organization, and time management.
• Ability to multitask in a dynamic and fast-paced environment.
• Knowledge of Ghanaian culture and traditional textiles, especially Kente, is a plus.

WORK CONDITIONS

• Full-time, 40-hour work week.
• Availability to work on weekends or holidays when needed.
• Occasional travel for exhibitions or client meetings.

To Apply: 

Submit your CV to bawonirecruitment@gmail.com with 100 words explaining why you’re the best candidate for this role. Subject: Sales & Customer Service Associate

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