Retail Associate

Job Purpose:

Retail

• Responsible for increasing MOBILE sales through retailers
• Responsible for increasing MOBILE product and In store brand awareness through retailers
• Responsible for implementing MOBILE product training to retailers, field force and customers.
• Responsible for monitoring relationship and performance of Field Force agency and team

Channel

• Responsible for determining and growing different sales channels for MOBILE.
• Responsible for defining KPI’s for the different channels
• Responsible for determining support mechanism for every channel
• Responsible for motivating Retailers and Field Force agency to increase Samsung sell-out through incentive schemes.
• Increase and Maintain Stock availability in all retail stores

Key Roles and Responsibilities

Retail

• Responsible for sustained growth of all retail assets (SIS) and expansion in new retail market
• Responsible for overall management and supervision of Field Force to ensure successful delivery of objectives
• Responsible for managing, motivating and continuous transfer of skills and knowledge to members of the team
• Responsible for monitoring RRP(Recommended Retail Price) of all MOBILE models and advising dealers accordingly
• Responsible for preparing and monitoring budget spend against planned budget on periodical period (monthly/quarterly/annually).
• Planning and Execution of Retail Promotions
• Managing communication with retail partners, field force, and store managers.

Channel

• Responsible for developing and growing sales pipelines from dealers to end customers through channel incentive program
• Responsible for developing a close knit and healthy working relationship with retail team in order to grow pipeline and boost sales
• Responsible for organizing all Dealer/Channels Partners conference for the MOBILE business unit.
• Responsible for introducing weekly PSI of master dealers and retail stores.
• Responsible for preparing and monitoring budget spend against planned budget on periodical period (monthly/quarterly/annually)

Key Performance Indicators (KPI)

Retail

• Achievement of monthly, quarterly and annual target through retailers
• Ability to initiate and execute retailer partnership program quarterly
• Consistency in motivating retailers and FSM with points every week
• Levels of compliance with the use of MCS system across the entire team (Zero Tolerance)

Channel

• Ability to plan and map channels based on geographical and functional splits
• Ability to meet the deployment targets for MOBILE shops (SMP, SPP) and retailers
• Achievement of monthly, quarterly and annual target through channels: sell-through, sell-out and ASP (Average Sales Price)
• Ability to initiate and execute master dealer partnership program quarterly
• Ability to monitor and report on channels performance against agreed targets

Customers of this Position

• Leadership team
• Field Force Agency/Promoters
• Dealers/Channel Partners
• Department team members

Knowledge; Skills and Experience required for this Role

• 3-5 years’ experience in Retail Management.
• Bachelor’s dégrée in Business Administration/Marketing Discipline.
• Sound knowledge of the Mobile operating environnent.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Problem-Solving Skills
• Microsoft Office suite Proficiency
• English Proficiency

Competencies required for this Role

• Drive for Results- Individual Contributor
• Creative Intelligence Individual Contributor
• Navigating organizations- Individual Contributor
• Building Best teams- Individual Contributor
• Inspiring others- Individual Contributor

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