1 month ago

Job Summary

We're looking for someone to join us on a contract basis to provide new customers with the best possible onboarding experience. Organised, attention to detail, and great at communication are just a few of your traits! This is a great opportunity if you Champion the Customer and deeply believe providing a great customer experience is the most important goal for a company, and if you have a great eye for process and scale. You'll assist our Onboarding Managers on various work-streams within our onboarding workflow, particularly with an eye to running the numbers, and finding and creating opportunities to make our processes more scalable. We're initially looking for someone to join us for 6 months on a contract basis. There's the potential for this contract to be extended or for this to develop into a permanent role, but right now it's too soon to say!

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

What you'll be getting up to...


  • Your top priority will be to provide the best onboarding experience for our new customers, partnering with the customer to get their Pento instance fully configured, helping them transition smoothly from their previous payroll provider to Pento.
  • As part of this, you'll help guide customers with a detailed onboarding plan with key milestones and ensure customers meet their go-live date.
  • You'll be running lots of numbers, reconciling changes and differences - we won't lie! There's a fair amount of data entry, but we hope you'll help us find ways to automate these processes over time.
  • You'll help give in-depth product tours to new users, assisting new customers in setting up integrations and providing further training for advanced features.
  • You'll act as a liaison between Product, Engineering, Marketing, Finance, CS, and Sales to share customer feedback to help refine the onboarding journey
  • You'll build on existing onboarding processes and look for ways to improve Pento and scale the onboarding process as Pento grows its customer base.



The role will be a great fit if... 

  • You have around a year or more of experience in a customer-facing role.
  • You have strong Excel/G-Sheet skills and are good at digging into numbers
  • You're comfortable helping lean in at our busiest times of the month
  • You are a great communicator and have excellent written English.
  • You are thrilled to work in a fast pace environment working to tight deadlines.
  • You've worked for a product company, ideally a SaaS start-up/scale-up.

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