Mobile Banker (Susu Collection Officer)
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Job summary
The Mobile Banker (Susu Collection Officer) is responsible for daily field engagement with clients to collect savings contributions, maintain accurate financial records, and promote financial inclusion. This role requires integrity, attention to detail, and strong interpersonal skills to build trust with clients while ensuring the safe and efficient handling of funds.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities
Client Visits & Collections
- Visit assigned clients daily to collect susu (daily savings) contributions.
- Follow designated routes and schedules to ensure timely and consistent collections.
- Provide friendly, professional service during all client interactions.
Record Keeping & Documentation
- Maintain accurate and up-to-date records of all transactions.
- Issue receipts immediately after each collection and ensure proper documentation.
- Reconcile daily collections and submit reports to the supervisor.
Customer Relationship Management
- Build and maintain strong relationships with existing clients.
- Address client inquiries, concerns, and complaints promptly and professionally.
- Educate clients on available financial products and services.
Business Development
- Identify and recruit new clients within assigned areas.
- Promote the institution’s savings products and encourage consistent participation.
- Support growth targets by expanding the client base.
Cash Handling & Security
- Ensure the safe handling and custody of all collected funds.
- Adhere strictly to cash management and security procedures.
- Report any discrepancies or security concerns immediately.
Qualifications & Requirements
- Minimum of Senior High School (SHS) certificate or equivalent.
- 1–2 years of experience in a similar role (microfinance, sales, or field operations preferred).
- Strong numerical and record-keeping skills.
- High level of honesty, integrity, and reliability.
- Good communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Familiarity with local communities and routes is an advantage.
Key Competencies
- Attention to detail
- Customer service orientation
- Trustworthiness and accountability
- Sales and persuasion skills
- Time management and organization
Performance Metrics
- Daily collection targets achieved
- Accuracy of transaction records
- Client retention and satisfaction
- Number of new clients acquired
- Compliance with cash handling procedures
Working Conditions
- Field-based role involving daily travel within assigned areas
- May require long hours and outdoor work
- Interaction with diverse client groups
Compensation & Benefits
- Salary: [ GH 1200 - GH 2000 + commission]
- Performance-based incentives
- Training and development opportunities
Salary: GH1,200 - GH2,000 + commission
Location: Accra
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